We’ve partnered with Cirrus because they have invested in unique technologies and contact centre people, so they understand the operational and commercial challenges you face and also the outcomes you want to achieve. Gamma is partnering with Cirrus, a leading provider of cloud contact centre solutions, to deliver a contact centre capability as part of Horizon, the UK’s number one hosted cloud platform. As customers have become channel agnostic, the medium for communication has become less important than the convenience of use and the immediacy of response.

They want to use WhatsApp, Twitter, web chat, email, SMS, Facebook and cleverly routed calling to connect. In a world dominated by mobility and the consumerisation of technology, users demand an effortless experience. Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features.Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support.Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call.

Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you.

Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises.

Reduce the cost of entry to an IP hosted service by using the desktop client as a softphone and simply adding a headset.

This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. New features such as Presence and Instant Messaging add to the core Horizon VOIP services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone. The Horizon Desktop Client provides a new way to interact with Horizon and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. Horizon Collaborate | Business Only Unified Communications | Gamma

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